Frequently Asked Questions
Find quick answers about ENGINE coffee equipment, product selection, customization, after-sales service, delivery, and support for commercial coffee projects.
Do you offer OEM/ODM services?
Yes, we offer both OEM and ODM services. We can customize logo, color, voltage, packaging, and even adjust certain functional details to match your brand identity. MOQ is flexible – we welcome small-batch trials for new brands.
What is your MOQ?
We don’t have a fixed MOQ for all products. For standard models, we accept small orders; for custom colors or logo printing, a lower MOQ applies. Contact us with your specific request, and we’ll offer a tailored solution.
Can I get samples before placing a bulk order?
Yes. We provide pre-production samples for quality approval. Sample cost and shipping fee are usually covered by the buyer
What is the lead time?
For standard models, lead time is typically 15-30 days after order confirmation and deposit receipt. For OEM/ODM projects with customization, lead time may extend to 30-45 days depending on the complexity. We always confirm exact timing before order placement.
Do you have CE, CB, or other certifications?
Yes. Our products are certified according to international standards including CE and CB. We can also provide specific certifications required for your target market upon request.
Are you a trading company or a manufacturer?
We are a manufacturer.
Where is your factory located?
We are based in Suzhou, Jiangsu, China – a well-known manufacturing hub for high-end coffee equipment. You are welcome to visit our factory.
What makes you different from other coffee equipment manufacturers?
We have 20+ years of R&D experience in fully-automatic coffee machines, strong design aesthetics, flexible MOQ for OEM/ODM, and a complete product ecosystem (grinder, tamper, espresso machine) – so you get consistent performance across your entire coffee bar workflow.
Do you provide after-sales support?
Yes. We offer technical support via email, video calls, and online documentation. For warranty issues, we ship replacement parts promptly. For key markets, we are also exploring local service partnerships.
What is your warranty policy?
We offer a standard 1-year warranty on all our machines (excluding wear-and-tear parts such as burrs and gaskets). Extended warranty options are available upon request.
Do you provide spare parts?
Yes. We stock commonly used spare parts and can ship them quickly. We also provide a recommended spare parts list with each bulk order for your convenience.
How do you handle technical issues that cannot be solved remotely?
We provide detailed troubleshooting guides and video tutorials. If the issue persists, we arrange parts replacement or, in rare cases, ship a replacement unit. Our technical team is available for remote support via video call to guide your local technician through repairs.
What is your payment terms?
Typically, we require 30% deposit by T/T (wire transfer) before production, and the 70% balance before shipment. For larger or repeat orders, we can discuss flexible terms.
