Privacy Policy
This Privacy Policy explains how ENGINE collects, uses, stores, and protects personal information when you visit our website, submit an inquiry, download resources, or communicate with us.
By using this website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please stop using this website.
1. Information We Collect
We may collect personal information that you voluntarily provide to us through contact forms, inquiry forms, email communication, newsletter subscription, or other website features.
The information we may collect includes:
- Name
- Company name
- Email address
- Phone number or WhatsApp number
- Country or region
- Business type
- Product interests
- Inquiry details or message content
- Any other information you choose to provide
We may also collect limited technical information automatically when you browse our website, such as IP address, browser type, device information, pages visited, referring website, and general website usage data.
2. How We Use Your Information
We use the collected information to respond to your inquiries, provide product information, process business requests, improve our website, and support communication with customers, distributors, and business partners.
Your information may be used for the following purposes:
- To respond to product inquiries and business requests
- To provide information about espresso machines, grinders, auto pressing devices, and related coffee equipment
- To communicate with potential customers, distributors, and partners
- To provide technical support and after-sales service information
- To improve website content, performance, and user experience
- To send updates or marketing communication when permitted
- To protect website security and prevent misuse
- To comply with legal or regulatory obligations
3. Legal Basis for Processing
Where applicable, we process personal information based on one or more of the following legal bases:
- Your consent, such as when you submit a form or subscribe to updates
- Performance of a contract or pre-contractual communication
- Our legitimate business interests, such as responding to inquiries and improving our services
- Compliance with applicable legal obligations
4. Cookies and Website Tracking
Our website may use cookies and similar technologies to support website functionality, improve browsing experience, analyze website traffic, and understand how visitors interact with our pages.
Cookies may be used for essential website operation, security, analytics, and performance improvement. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website functions.
5. How We Share Information
We do not sell your personal information. We may share limited information only when necessary for business operation, website functionality, service delivery, or legal compliance.
Your information may be shared with:
- Website hosting and technical service providers
- Email and communication service providers
- Analytics or website performance tools
- Logistics, distributors, or service partners when required for business communication
- Legal, regulatory, or government authorities when required by law
6. Data Retention
We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, providing support, and meeting legal obligations.
When personal information is no longer required, we will delete it or take reasonable steps to anonymize it.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
8. International Data Transfers
Depending on your location and the service providers we use, your personal information may be processed or stored in countries or regions outside your own. When this happens, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection laws.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to certain types of processing
- Request restriction of processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal information in a portable format
- Lodge a complaint with a relevant data protection authority
To exercise your rights, please contact us using the contact details provided below.
10. Marketing Communication
If you choose to receive marketing updates from us, we may send you information about products, services, technical resources, company news, or commercial coffee equipment solutions.
You may unsubscribe or request removal from marketing communication at any time by contacting us or following the unsubscribe instructions included in our emails, where available.
11. Third-Party Links
Our website may contain links to third-party websites, platforms, or resources. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing any personal information.
12. Children’s Privacy
This website is intended for business and commercial users. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business practices. The updated version will be posted on this page with a revised effective date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
Company: ENGINE
Email: privacy@yourdomain.com
Address: Add your company address here
Effective Date: July 2026
